International Orders
International Payments
We accept all major credit cards - Visa, MasterCard, American Express and Discover Card. We also accept wire transfers.
International Billing Verification
All international orders, or orders using international credit cards must be verified with the bank prior to shipping. Please allow 2 - 5 business days to verify all billing information.
You may receive an e-mail from a PoshPetShop.com representative requesting you to verify credit card information. Due to a high amount of international credit card fraud, this step may be necessary if your order looks suspicious. We take these extra steps to prevent fraud so we can continue to keep our prices low and pass the savings on to our customers.
International Shipping
There is a base rate shipping fee of $30.00 USD on all international orders. If your shipping charge exceeds this amount, the additional shipping charge will be added to your order. In most cases, you will be notified of the additional shipping charge before your order is shipped.
Customs
All international customers are required to pay any and all applicable duties, customs fees and/or taxes that their country requires upon entry of goods. We are not responsible for any customs duties or taxes for international orders. We also cannot estimate any customs duties or taxes. If you have any questions or would like an estimate, please contact your local customs authorities. We also cannot guarantee delivery on any international orders. In some countries, orders can get stuck in customs. There is nothing we can do to speed your order through the customs screening process. Please keep this in mind when ordering during the holidays.
Refused Packages or Packages Returned Due to Incorrect Address
Please be sure to enter your shipping address correctly. If parcels are refused or are returned to us due to an incorrect address, the original and return shipping charges will be charged to your original form of payment.
Contact Information
If you have any questions that were not answered on this page, please do not hesitate to contact us. You can contact us via phone at 714-705-0565 or by e-mail at info@poshpetshop.com. Due to high e-mail volume, there may be a slight delay in our response time. We will try to get back to you as quickly as we can.