Frequently Asked Questions
Q: When will my order ship?
A: Some items may take up to 3 business days to ship. Most of our items are shipped within 1 business day from the time the order is received.
Q: Do you offer gift wrapping?
A: Yes, we offer gift wrapping. When you select the items you would like to purchase, simply mark "add gift wrapping" before you add ONE of the items to your cart. You only need to mark "add gift wrapping" to one of the items you purchase. Everything in your order will be gift wrapped in one box. You can add a personal message to your gift card at checkout.
Q: Do you have a store that is open to the public?
A: No. Unfortunately, at this time, we only sell our products online.
Q: Do you charge sales tax?
A: Yes, we charge sales tax in California only. If your order is shipped to any of the other 49 states, there are no sales tax charges.
Q: What is a shopping list?
A: Shopping lists are customizable lists that you can use for a variety of reasons. You can create a shopping list for yourself, a wish list for special holidays or a gift registry for your upcoming "puppy shower" or birthday party. You can make your lists public, meaning anyone can visit PoshPetShop.com and see your list(s). You can also make your list(s) private and send the link to your friends and family members. This makes shopping easy for your friends and family members during the holidays. It is also helpful if you are throwing a birthday party for your pet or if you are celebrating the arrival of a new pet and are having a puppy shower.
Q: How can I check my order status?
A: As long as you created an account, you can check your order status by clicking here. If you didn't create an account or didn't place your order using your account, there isn't a way to log in and check your order status. Keep an eye on your e-mail, as you will receive an e-mail when your order is shipped.
Q: Do you offer a catalog?
A: No, at this time we do not offer a printed catalog. All of our items are available for view online and our website is updated daily.
Q: I want to place an order but don't want to place it online. What do I do?
A: You can always place your order over the phone. Just give us a call at 714-705-0565 and a sales associate will be happy to help you out. If we are unable to get to the phone when you call, leave your name and a phone number where we can contact you and we'll be in touch ASAP.
Q: I have a gift certificate and I'm trying to use Google Checkout but it isn't working. Why?
A: PoshPetShop.com gift certificates can not be used with Google Checkout. Please use our standard checkout. However, if you have a Google specific gift certificate, please use the Google Checkout.
Q: I'm using Google Checkout and the system isn't accepting my special promotion or discount code. What's wrong?
A: If you have a special promotion code or special discount code, please use our standard checkout. At this time, Google Checkout does not accept our promotion and sale codes.
Q: My credit card was declined when I know I have funds available. Why?
A: There are a number of reasons but you may want to double check the card information you entered on your order. Most of the time our customers accidentally enter the expiration date incorrectly. It is also possible that the bank placed a temporary hold on the card for internet orders as a safety precaution. The card issuer does not tell us why the card is declined so you will need to contact your card issuer directly.
Q: I need help with sizing. What should I do?
A: You can check our sizing charts that are linked in the toolbar at the top of the page. Please keep in mind that our tank tops fit slightly tighter than our tees. If your pup likes looser fitting clothes or is at the top end of the sizing measurements, we strongly suggest going up one size larger.
Q: Do you ship outside of the United States?
A: Yes, for more information on placing an international order, please click here.
Q: Do you offer wholesale or drop shipping accounts?
A: Yes. We offer both wholesale accounts and drop shipping accounts. For more information, please e-mail us at wholesale@poshpetshop.com.